Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

All our orders are shipped vide reputed courier providers like Fedex, First Flight, Aramex, Delhivery, etc.

Do You Ship Internationally?

At the moment, we ship only within India. In case you are an international customer, pls. get in touch with us on info@atun.in and we will guide to the most convenient local retailer that you can order our products from.

How Long Will It Take To Get My Package?

We normally ship all orders within 3-4 business days after placing your order.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept payments vide Credit/Debit Cards, Net Banking, and Wallets (like Freecharge, Airtel, UPI, etc.). You may also opt for Cash on Delivery facility.

ORDERS AND RETURNS

How Can I Cancel Or Change My Order?

Only orders that haven’t left our warehouse can be cancelled. To cancel an order, view the order details and tap cancel. Refund for the same will be made within 3-4 working days after deducting bank charges.

Do I need an account to place an order?

You may place your orders as a Guest as well but creating an account always comes handy as you do not have to add all your information every time you place an order.

How Do I Track My Order?

You may place your orders as a Guest as well but creating an account always comes handy as you do not have to add all your information every time you place an order.

Who should I to contact if I have any queries?

If you ever need any help with anything on our website, you may drop us an email on info@atun.in. Our Customer Center number is +91 8447080644, we are at your service from 10 AM to 6 PM; Monday to Saturday.

How Can I Exchange a Product?

All Products that the customer wishes to exchange or returned will be reverse picked up by the logistics who will be notified by A.T.U.N., on receipt of your intention to get the goods exchanged. In case of an exchange, after the reverse pickup is done, the exchanged item/s will be delivered within a week.
In case of return, the refund (minus the Shipping and/or Cash on Delivery charges) will be credited to the customer’s account within 4-5 business days. For refunds against COD orders, our team will seek the customer’s bank details and it will take about 7-10 working days for the refund to be credited back into their account.
Or you may get the product exchanged directly from any of our stores in Delhi-NCR within 14 days of the bill date.