The terms of Shipping & Delivery Policy must be understood. If you do not agree to the terms contained in this Shipping & Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Shipping & Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.
In normal circumstances, Team A.T.U.N. delivers orders with good quality products and packaging within 3-4 working days (excluding Sundays & Public holidays). A.T.U.N. (“All Things Uber Nice”) strives to ensure timely delivery of Products to end users. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies like Delhivery, FedEx, Shiprocket, etc.
Shipping Charges
A.T.U.N. has a non-refundable flat shipping charge of INR 199 per order. All online orders carry a INR 199 shipping charge. For orders placed with Cash on Delivery service, a non-refundable cover fee of INR 75 is levied apart from the shipping charges. The prices are all inclusive of taxes. A.T.U.N. partners with third party logistic service providers separate and distinct from A.T.U.N., to effectuate product(s) delivery to end users. We will provide the end user with details of the Logistic Partner processing the delivery via email, including the tracking number. The approximate date of delivery shown by the delivery partner is merely an approximation based on their reputation. A.T.U.N. shall not be liable for delay in delivery by third party Logistic Partners.
Prior to making payments for the purchase of product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. A.T.U.N. shall not, under any circumstance, be liable for any failure/delay in delivery of the purchased product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
Order Delivery Timelines
Under normal circumstances, we dispatch orders within 3-4 working days (excluding Sundays and Public Holidays) after the customer places the order. Upon the successful placing of an order and after A.T.U.N. has successfully handed over the purchased product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on www.atun.in by simply logging in to their account.
Normally, we deliver most orders within 7 working days (after dispatch) across India. We will make a maximum of 3 (three) delivery attempts to reach the end user. Should the user continue to remain unavailable after 3 (three) attempts, A.T.U.N. reserves the right to cancel the order at its sole discretion. If you place a Cash on Delivery order, the website will not allow you to place another Cash on Delivery order.
While A.T.U.N. will make reasonable efforts to ensure timely product delivery, delays may occur due to various factors.
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
- Acts of God such as floods, earthquakes, etc.; and
- Other unforeseen circumstances.
In such events of delay, A.T.U.N. shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account. Further, A.T.U.N. shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
Return and exchange of purchased Product(s) shall be carried out by A.T.U.N. reverse-logistics partners, which are separate and distinct from A.T.U.N. Please note that A.T.U.N. shall not be liable for any act(s) and/or omission(s) of such reverse logistics partners. The Return and Refund Policy contains further details on returns and exchanges. The policy is accessible here: https://www.atun.in/pages/faqs/
What if I receive a tampered or re-sealed package?
If you have received a tampered or re-sealed package, we would request you to kindly refuse to accept the package and drop us an email on info@atun.in or drop us a message on our chatbox or contact us on our customer care no. +91-8447080644 mentioning the Order# along with the screenshots of the package within 24 hours of receiving it, so we can get the same cross-checked by the courier partner and will ensure that a new order is placed and sent with no additional cost.
What if I have received an incomplete order?
If you have received an incomplete order, please email us at info@atun.in or message us via chatbox. You can also contact our customer care at +91-8447080644. Include your Order# and package screenshots within 24 hours. We’ll verify with the courier partner and resend missing items at no extra cost.
What if I have received a wrong/damaged product?
If you’ve received a wrong or damaged item, please contact us via email at info@atun.in. You can also message us on our chatbox or call our customer care at +91-8447080644. Ensure you include your Order# and provide screenshots of the issue within 24 hours of receiving the item. Our quality team will verify the issue, and we’ll resend the correct items at no extra cost.